RETURN POLICY
We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt.

To return any items, please contact Customer Service or email on care@thefarmhandscollective.com

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.

Postage will not be refunded.

Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. Farmhands is not responsible for damage after delivery.

Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.

All claims for shortages or damages must be reported to customer service on the day of delivery.

1. Return/exchange requests are subject to an inspection and checking by our Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with unboxing video of product along with images and the batch number, within 24 hours of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

2. Each item can only be exchanged once. No cash refunds are permitted.

3. An item is eligible for return if it fulfils any of the following conditions:

• Sold in a physically damaged condition.
• Has missing parts or accessories.
• Product packaging not opened, product not used.

4. Damaged Product

Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy. Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms - Returns and exchanges requests will be subject to checking and vetting by The Farmhands Collective. No Refund shall be made once goods are sold.

CANCELLATION POLICY

Order once placed can only be cancelled within 24 hours, provided the order has not been shipped.