How can I Track my order?

We dispatch most orders within 24 hours (excluding Sundays and public holidays). You can track your order from the ‘My Account’ section on the website using the tracking number shared via email.

What is the range of locations to which we ship our products for Domestic orders?

We ship across India, except a few remote locations. Orders above ₹599 qualify for free shipping; otherwise, a ₹99 charge applies.

How are the items packed at The Farmhands Collective?

Products are packed in sturdy handcuff foam and hard boxes. Fragile items are wrapped with bubble wrap to ensure safety.

How do I cancel my order?

Email thefarmhandscollective@gmail.com or call +91 9819632265 within 24 hours of placing your order.

How will I get a refund on my cancelled order and how long will this process take?

For unshipped pre-paid orders, refunds are processed within 24 hours and reflect in 10 business days. Delivered orders are subject to our Return Policy.

By when can I expect my order to be delivered?

Orders are delivered in 2–3 business days. Remote locations may take an additional 1–2 days.

What if I receive an incomplete, incorrect or damaged order?

Contact Customer Care within 24 hours and send an unboxing video by email for resolution.

Can I ship the products to an address that is different from my billing address?

Yes, you can specify a separate shipping address during checkout.

How do I know that my order is confirmed?

Confirmation appears in your ‘My Account’ section after placing a pre-paid order.

How do I place an order?

Select your product > Click Add to Cart > Checkout > Enter details > Choose payment > Place order. For help, contact +91 9819632265.

Do I have to have an account to place an order?

Yes, an account is required for placing orders and to enjoy features like reviews and tracking.

Can I order a product that is “Out of Stock”?

You can sign up for restock notifications via the ‘Notify Me’ button on the product page if signed into your account.

Why was my order payment rejected?

Check card details, available funds, and ensure billing info matches. Contact your bank for further help.

I forgot my password, what can I do?

Click ‘Forgot Password’ on the login page to receive a temporary password via email.

How do I make changes to my order?

You cannot modify orders after placing them. Cancel within 24 hours and place a new order.

What payment types do you offer?

We accept UPI, debit cards, credit cards, and net banking for Indian orders.

Can I change the address post it’s shipped?

No, the address cannot be changed once the order has been shipped.

How can I use a Gift Voucher/Promotional code on my order?

Enter the code during checkout to apply the offer. Conditions may apply based on validity period.

What is the product expiry date?

All products are best before 24 months from the manufacturing date.

Where are our products manufactured?

All products are sourced and manufactured in Pampore, Kashmir, India.

Products

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