FAQ

We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances) International orders are dispatched within 36-48 hours subject to destination country guidelines. You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

We ship across India. All domestic pincodes qualify for shipping. For Domestic Orders : We ship across India, except for a few remote locations. All domestic orders of INR 599/- & above qualify for free domestic shipping. However, there is a flat shipping charge of INR. 99/- if your total order value is less INR. 599/-.

Each of our skincare products are first placed in a sturdy handcuff foam and thenpacked in hard boxes, which is taped and prepared for shipping. Fragile items like glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.

If you wish to cancel your order, you can do so by sending us an email thefarmhandscollective@gmail.com You can also call our Customer Care on +91 9819632265 (Timings: 9:30am-5 pm IST), within 24 hours of placing the order.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +91 9819632265 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at thefarmhandscollective@gmail.com

All domestic orders are processed within 1 business day. You can expect the order to be within 2-3 business days. For remote locations which are difficult to access, the order may take 1-2 extra days.

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 24 hours once the order is delivered, for prompt resolution. A video needs to be submitted by customer while unboxing the received package, the video shall be sent to us via email. The team will assess and based on that we will come to a resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 24 hours of receipt, with supporting unboxing video and images, so we can best address your concern.

Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. Once you the order is placed , the order will be processed immediately.

Step 1: Pick the product range of your choice. Step 2: Click on SHOP NOW. Step 3: Click on ADD TO CART on the products you wish to purchase. Step 4: Click on PROCEED TO CHECKOUT Step 5: Fill out your personal details required for the delivery of your order. Step 6: Choose a payment option most convenient to you. Step 7: Confirm & place your order. For any further questions, you can call our helpdesk at: +91 9819632265 thefarmhandscollective@gmail.com (For shipment related queries) thefarmhandscollective@gmail.com (For product related & other queries)

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience.

Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a TFC account and are signed in at the same time.

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Thirdly, check that your name and address match the name and address on your current credit card.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

You can’t modify the order once it has been placed. We suggest you to cancel the order (applicable within 24 hours of order) and place a new order with your desired changes.

For Indian orders: You can pay for purchases using UPI, Debit, Credit card, Net banking methods.

Unfortunately, we can’t change the address post it’s shipped.

When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment. However, certain offers are only valid for a particular time period. T & C applied

All our products are Best before : 24 months from the date of manufacturing

All our products are sourced and manufactured in Pampore, Kashmir, India